Hoki123 Terms and Conditions – Platform Usage Policy Malaysia

These Terms and Conditions ("Terms") govern your use of the hoki123 platform, including the website at hoki123.vu and all related mobile applications. These Terms form a legally binding agreement between you ("User" or "Member") and hoki123 ("Company", "we", "us").

By browsing, registering, logging in, or using any part of the hoki123 platform, you explicitly agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you are not permitted to use hoki123 services.

These Terms should be read together with Privacy Policy and Responsible Gaming Guide ours, all of which together form the entire agreement between you and hoki123.

To register and use hoki123 services, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration and throughout the period of account use.
• Not declared legally incompetent by any relevant authority.
• Not currently enrolled in any voluntary or mandatory self-exclusion program from any gambling platform.
• Registering with accurate, complete, and up-to-date personal information — including your full name, date of birth, phone number, and email address.
• Not registering on behalf of another person or using another person's identity for any purpose.

Hoki123 reserves the right to request identity verification at any time through its KYC (Know Your Customer) process. Documents that may be requested include a national ID, passport, utility bill, or other relevant supporting documents. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

Each individual is only permitted to hold one account only on the hoki123 platform. Holding more than one account — whether by the same individual or members of the same household on the same IP or device — is considered fraudulent and may result in all associated accounts being terminated without compensation.

You are solely responsible for:

• Keeping your account password confidential at all times.
• Ensure no one else accesses your account without your permission.
• Notify hoki123 immediately if you suspect your account has been accessed without authorization.
• Updating your personal information should any changes occur.

Hoki123 is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

Hoki123 supports a wide range of deposit and withdrawal methods suited for users in Malaysia, including DuitNow, FPX, direct bank transfer, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (RM) unless otherwise stated.

Deposit Requirements:

• The minimum deposit is RM10 unless otherwise stated for specific promotions.
• All payment methods must be registered under the same name as the hoki123 account holder.
• Deposits from third parties or unrecognized sources are not accepted and will be returned.
• Hoki123 does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.

Withdrawal Requirements:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals may only be made to the same bank account or e-wallet registered under the member's name.
• First-time withdrawals or withdrawals exceeding a specified limit require completed identity verification (KYC) before processing.
• Withdrawal processing time is between 1 and 24 hours on business days after verification is complete.
• Hoki123 reserves the right to request additional supporting documents for any withdrawal request deemed unusual or requiring further review.

Hoki123 offers a variety of promotions and bonuses from time to time. Each promotion has its own terms, clearly stated on the Promotions ours. The following general conditions apply to all bonuses unless otherwise stated:

• Each member is only eligible to claim each type of bonus once unless a recurring promotion is explicitly stated.
• Deposit bonuses are subject to rollover (wagering requirement) that must be fulfilled before winnings can be withdrawn.
• Rollover is calculated based on the total bonus received, not the deposit amount.
• Any attempt to abuse the bonus system — including the use of multiple accounts, opposing bets across different accounts, or hedging methods designed to circumvent rollover requirements — will result in cancellation of all bonuses and potential account closure.
• Hoki123 reserves the right to modify, suspend, or cancel any promotion without prior notice.

Cash bonuses that have been received but have not met their rollover requirements cannot be withdrawn. Any winnings generated from a bonus will be held until the rollover requirement is fully met.

All games on the hoki123 platform — including slots, live casino, and sports betting — have specific rules that every member must follow. The following general rules apply across all game categories:

• All game results are final unless a verified technical error has occurred.
• Slot games use an RNG (Random Number Generator) system certified by an independent body. Every spin is random and independent of previous spins.
• In Live Casino, results are determined by real-time dealers and cannot be disputed unless there is clear evidence of a procedural error.
• For Sports Betting, all bets are accepted based on the odds displayed at the time the bet is placed. hoki123 reserves the right to void any bet affected by a palpable pricing error.
• Any technical failure during gameplay that prevents a result from being determined will result in the wager being returned to the member.

The following activities are strictly prohibited on the hoki123 platform and may result in immediate account closure and forfeiture of all balances:

• Owning or using more than one account (multi-accounting).
• Using software, bots, automated scripts, or any tools that provide an unfair advantage in games.
• Misuse of bonuses or promotions through unauthorized methods or methods not intended by the promotion terms.
• Money laundering or the use of funds from illegal sources.
• Disrupting or attempting to disrupt platform operations through any technical means.
• Sharing your login credentials or allowing others to use your account.
• Providing false or misleading information during the registration or KYC process.
• Any form of fraud, including credit card fraud or unauthorized chargebacks.

Hoki123 reserves the right to investigate any account suspected of involvement in prohibited activities and to take appropriate action, including reporting to relevant authorities where necessary.

Hoki123 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any section of these Terms.
• Fraud or activities suspected of violating the law.
• Failure to provide identity verification documents within the requested timeframe.
• Requests from regulatory authorities or law enforcement agencies.

Members may also close their own account at any time by contacting our support team. Any valid cash balance in the account (after deducting any bonus that has not met its requirements) will be returned via the original payment method within 5 to 7 business days.

Self-Exclusion: Members who wish to self-exclude from the platform for responsible gaming reasons may contact our support team to activate a temporary or permanent self-exclusion. hoki123 will honor such requests promptly.

Hoki123 takes the protection of all members' personal information seriously. The collection, processing, and use of your personal data is carried out in accordance with Privacy Policy our comprehensive policy.

In summary, hoki123:

• Collecting only the personal data necessary for account management, transaction processing, and legal compliance.
• All data is protected with 256-bit SSL encryption on all data transmissions between your device and our servers.
• We do not sell or disclose your personal data to third parties for marketing purposes without your consent.
• Retaining your data only for as long as necessary for the stated purpose or as required by law.

You have the right to request access, correction, or deletion of your personal data by contacting our support team.

To the extent permitted by applicable law, hoki123 shall not be liable for:

• Financial losses incurred as a result of gambling activity on our platform.
• Service disruptions caused by factors beyond our control, including internet outages, third-party server issues, or natural disasters.
• Losses arising from unauthorized access to your account due to your own negligence.
• Processing delays or failures caused by third parties such as banks or e-wallet providers.

In all circumstances, the maximum liability of hoki123 to any member shall not exceed the total net deposits made by that member in the 30 days prior to the claim.

Hoki123 is committed to responsible gambling and recognises that some members may experience difficulties with self-control related to gambling. We provide the following tools to help members play within healthy limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Temporary Self-Suspension: Lock your account for a set period (24 hours to 6 months) to take a break from gambling activity.
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling is negatively affecting your life.
• Reality Check: Set session time reminders that notify you how long you have been playing in a single session.

If you or someone you know is experiencing a gambling problem, please seek help immediately. More information is available on the Responsible Gaming ours.

Hoki123 reserves the right to modify these Terms and Conditions at any time in response to operational requirements, legal changes, or company policy. Members will be notified of any material amendments through:

• Notices prominently displayed on the platform's homepage.
• Email to the address registered on your account (for changes deemed material).
• Notifications via the hoki123 mobile app.

Continued use of the hoki123 platform after any amendments take effect constitutes your acceptance of the revised terms. If you disagree with the amendments, you have the right to close your account before they come into effect.

The effective date of each version of these Terms will be clearly stated at the top of this document. It is your responsibility to review these Terms periodically.